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Currently, FragranceBlue.com gathers
customer information -- such as names, billing address, and e-mail address --
to speed subsequent customer visits. Information is gathered during the
ordering process. Some data may be used for FragranceBlue.com
's marketing or promotional purposes. FragranceBlue.com
does not share user information with any affiliates or partners. The
information each customer provides to FragranceBlue.com
is securely stored internally, and is not shared with any outside or third
parties.The following items discuss in detail how we collect user information
at different locations on the site and the purposes for which the information
is used:
a) Order Form:Our order form allows a customer
to create an account at FragranceBlue.com
. We ask for contact information such as name, e-mail address, and shipping
address. We also ask for billing information such as billing address and credit
card number. We use this contact information to ship orders and to communicate
updates about orders (i.e. order confirmation e-mail that includes a tracking
number so the status of an order can be checked on the web site). We use
billing information to bill the correct for products that have been ordered. If
a customer chooses to send a gift, the recipient's information is used only
once to send the purchase to the right address.
FragranceBlue.com sends Registered Users promotional offers and
discounts from time to time via an e-mail notification. If you choose not to
receive additional information from FragranceBlue.com
, simply click the "Unsubscribe" link upon receipt of your initial
Newsletter/Offer.
b) Newsletter: Users can opt-out of receiving
the newsletter if they no longer wish to receive it. In order to end a
newsletter subscription, users must notify our customer service department via
e-mail at support@fragranceblue.com
c) Email-a-friend: The "Email-a-friend" feature
uses the friend's e-mail address to send him or her a one-time-only e-mail
about the site. No further communications will be sent.
d) Add to My Favorites:The "Add to My
Favorites" area of the site allows customers to store favorite items they may
wish to purchase at a later date. The information is stored entirely for the
user's benefit: the site does not use this information for any other purpose.
e) Updating/Correcting user information: Customers
may update or correct their information via the "My Account" section on the
site. Customers may also request changes and updates by sending us an e-mail at
support@fragranceblue.com
f) E-mail links: We use e-mail links located on
the "Contact Us" page to allow customers to contact us directly with any
questions or comments they may have. We read every message, and we try to reply
promptly to every one. This information is used solely to respond to customer
questions or comments. We may file comments to use as we improve our site,
products, and services, or we may review and discard the information.
g) Sweepstakes Entry Form:
FragranceBlue.com offers a Monthly Sweepstakes, which gives
participants the opportunity to win a featured product. Applicants must
register by entering their email address on the Monthly Sweepstakes Form. Each
month, email addresses are collected and one winner is selected at random. The
Sweepstakes Winner is contacted via email with instructions on how to redeem
his/her winning prize. The registration form also includes an opt-in offer to
receive additional Newsletters and Offers. All monthly sweepstakes participants
have the ability to Unsubscribe to future promotions, at which time their
identity is deleted and not included on any further distributions.
Customer e-mail addresses : All customers are
required to provide a valid e-mail address. This address will be directly
translated into a unique FragranceBlue.com
ID (Customer ID) with which customers may log-on quickly and track their
account status. This process also allows us to respond more rapidly to service
requests, questions, or complaints.
Cookies: FragranceBlue.com
uses cookies to enhance the shopping experience on our site. Cookies are small
amounts of data delivered to the hard drive via a web browser. The use of
cookies enables FragranceBlue.com to
process requests with greater speed, thereby providing a fast and easy shopping
experience for our customers. Should customers choose to set their browsers to
reject cookies, features such as Shopping Cart, My Account, and My Favorites
will become inaccessible.
IP address usage: When customers enter
FragranceBlue.com site, we automatically track their last visited URL,
their next visited URL, the type of browser they are using, and their IP
address. This data is collected in order to build site demographics, track user
movement and use, expedite trend analysis, and administer the site.
Third party intermediaries:
FragranceBlue.com promises not to share personal information with any
third parties other than intermediaries involved in the process of completing
an online transaction. Such intermediaries act as links in the order
fulfillment chain and do not store, use, or retain any of the information we
give them. Examples include credit card companies, authorization services, and
banks.
| Security policy:
In our effort to ensure safe and secure online shopping experiences, we wish to
share information about our exhaustive user information protection and
transaction security policies.
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a) SSL Encryption: At any instance when a
customer enters personal data while shopping or checking out of our site, we
process the information via secure software technology to guarantee the safest
shopping environment. When the customer is ready to check out from our site
after making a purchase, a Secure Socket Layer (SSL) connection is invoked to
transfer all sensitive data in a safe and secure way. The SSL encrypts the
information, including name, address, and credit card number, so that
unauthorized individuals cannot observe, decode, or misuse it as it is
transmitted over the Internet. We use state-of-the-art 128 bit industry
standard 'Verisign SSL' data encryption technology to guarantee secure
transactions.
b) Credit card protection: In the unlikely
event that an unauthorized use of a customer's credit card is made while
shopping at FragranceBlue.com ,
credit card companies limit card holder liability to $50.
FragranceBlue.com promises to cover this $50 charge and to help
customers to resolve the problem with their credit card company.
Changes to privacy policy and how we inform you of them :
Our privacy policy may be altered as we continue to develop our site and
enhance our services. If there are any changes to our privacy practices and
policies, they will be clearly noted on this page. We shall also inform
customers via e-mail of changes in our privacy policy. We encourage customers
to review this policy periodically, so that they will be aware of improvements
that further protect their privacy and security.
Customer commitment to this policy: By
patronizing our site, customers agree to the specific, aforementioned uses of
personal information. Should a customer so desire, the customer may refuse
future communications from FragranceBlue.com
. In order to block communications from us, simply let us know via e-mail at
support@FragranceBlue.com -- we will honor all requests.
FragranceBlue.com
's commitment to its practices and policies : We are committed to
adhering to and maintaining the highest standards of ethical practice on this
site. Our policies are tailored to meet the specific needs and concerns of
online consumers, and their security and privacy is our utmost priority.
Disclaimer: Though we make every effort to
preserve user privacy, we may need to disclose personal information when
required by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court order or legal
process served on our Web site.
Contact Information : If users have any
questions or suggestions regarding our privacy policy, please contact us at:
Customer Service
support@FragranceBlue.com
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